TERMS AND CONDITIONS

 

Welcome to R‑ESET.

These Terms and Conditions govern your use of the Service and constitute a legally binding agreement between you and us. By accessing or using any part of the Service, you confirm that you are acting in your personal capacity, that you have read, understood, and accepted these Terms and Conditions, and that you agree to comply with and be bound by them.

KEY TERMS TO NOTE

This summary highlights some important terms of this agreement and is for ease of reference only. It shall not affect the interpretation or take precedence over any provision in these Terms and Conditions.

• • Eligibility & Access: You must be at least eighteen (18) years of age and pay a one-time Account Registration Fee to create an account. Access to the R‑ESET social network requires downloading our mobile application on an iOS or Android device.
• • Content & Conduct: You are responsible for all Content on your account. You must also comply with our Code of Conduct found here, which sets out behaviour and Content standards. Content is not actively moderated, but we may remove it and suspend or terminate accounts at our discretion.
• • Commercial Use: Commercial Use is strictly prohibited unless you have a business account, which will be subject to our Business Terms and Conditions found here.
• • Payments & Refunds: The Account Registration Fee is final and non-refundable once the account registration has been fully performed, including if your account or access to the Service is subsequently suspended or terminated, except where a refund is required by applicable consumer protection laws.
• • Other Matters: Our liability is limited. Disputes must be resolved by binding arbitration under Singapore law, and class actions are not allowed.

1 GENERAL

1.1 These are the Terms and Conditions (also “Terms”) for R‑ESET.COM Private Limited and its affiliates and related companies (“we”, “us”, “our”). In these Terms, “you” and “your” refer to any person using and/or accessing the Service.

1.2 These Terms govern the use of the Service for any individual acting in a personal capacity. The Service may only be used for personal and non-commercial purposes, and not for any purpose we consider to be commercial (“Commercial Use”). Commercial Use includes any use we consider in our sole discretion to be promotional, marketing, advertising or official in nature, such as selling goods (including private or second-hand sales), promoting services (including home-based or informal businesses), sponsored or ‘in-partnership’ posts, paid endorsements, the solicitation of donations, mass communication, or any similar activities. Use of the Service by influencers, businesses, official organisations, celebrities, governments, or any other users that we, in our sole discretion, determine to be engaging in activities similar to such users, shall be deemed as Commercial Use.

1.3 If you are using the Service for Commercial Use, you require a business account. Please refer to the R‑ESET Business Terms and Conditions found here, which govern your use of the Service instead.

1.4 We do not verify the identity, legitimacy, credentials, or affiliation of any account holder, including business accounts.

1.5 These Terms, including the Code of Conduct, govern your use of the R‑ESET website, social network mobile app, and any associated tools, functions or features (collectively, the “Service”). By accessing or using any part of the Service, whether or not you register for an account, you confirm that you are acting solely in a personal capacity, have read, understood and accepted these Terms as a condition of access or use, and agree to be legally bound by them.

1.6 We may revise these Terms, including the Code of Conduct and any documents incorporated by reference, at any time without prior notice to you. Revisions take effect from the date they are published at r‑eset.com/r‑eset. You should visit this page from time to time and review these Terms to ensure that you understand all the terms and conditions that apply to your use of the Service. Your continued use of the Service indicates your acceptance of the revised Terms.

1.7 We may upgrade or update the Service from time to time. These Terms will also apply to any updates or upgrades provided by us that replace and/or supplement any part of the Service, unless such updates or upgrades are accompanied by separate terms in which case those separate terms shall apply.

2 USER ACCOUNT

2.1 You are required to register for an account with us at r‑eset.com/signup and pay the Account Registration Fee before we can create and activate your account. Once your account has been created and activated, you may access and use the Service in accordance with these Terms.

Account Registration

2.2 Your use of and/or access to the Service is subject to your compliance with these Terms. If you are an individual signing up for an account with us, you represent, undertake and warrant that:

2.2.1 you are at least eighteen (18) years of age, or of the legal age of majority in your jurisdiction, whichever is higher, and have the requisite mental and legal capacity in accordance with applicable laws to enter into these Terms and use the Service;

2.2.2 you will make full payment of the Account Registration Fee;

2.2.3 you are using the Service solely for personal and non-commercial purposes, and not for Commercial Use; and

2.2.4 you have not previously been suspended from, had an account terminated on, or been otherwise prohibited from accessing or using the Service or any other digital platform providing comparable or substantially similar functionalities.

2.3 When registering for an account, you are required to provide a profile name (which may be a nickname, alias, screen name or other name of your choice and does not need to be your real name), a username and a password, as well as an email address strictly for password recovery purposes. For further details on how we may use your information, please refer to our Privacy Policy found here.

2.4 Upon registration of an account, you:

2.4.1 agree that your account is personal to you;

2.4.2 agree that it is your responsibility to ensure the security of, and continuous control over, your account;

2.4.3 agree that you are fully responsible for the settings you choose and all activities conducted on your account;

2.4.4 shall keep your password confidential and shall not allow any third party to use the account; and

2.4.5 shall immediately (a) change your password and (b) notify us if you have any reason to believe that the security of your account has been compromised.

2.5 Without prejudice to our rights under these Terms, we reserve the right to, at our sole discretion and without liability to you, reject your creation of an account with or without providing any reasons for such rejection.

2.6 We reserve the right to reclaim, reassign, or require the forfeiture of any username at any time, including in cases of impersonation, trademark infringement, offensive or misleading identifiers, or inactivity, at our sole discretion and without liability.

Account Status

2.7 We reserve the right, at our sole discretion and without liability to you, to suspend your account and/or access to the Service at any time, without notifying you, without prior notice, and without providing any reason. This may occur for reasons including breaches of these Terms, violations of applicable laws, or conduct that we determine to be harmful to our interests or the interests of other users.

2.8 If your account is suspended, you will lose access to your account and Content. Repeated suspensions may result in the permanent termination of your account.

Account Closure

2.9 You may close your account at any time within the mobile app.

2.10 We reserve the right, at our sole discretion and without liability to you, to terminate your account and/or access to the Service at any time and without notice. This may occur for reasons including breaches of these Terms, violations of applicable laws, or conduct that we determine to be harmful to our interests or the interests of other users.

2.11 Should you close your account, or should your account be closed or terminated for any reason, we will, subject to our compliance with applicable laws, make reasonable efforts to delete your Content, information and data from the Service as soon as possible. You acknowledge and agree that (i) your Content, information and data may persist in caches or backups for a reasonable period of time; and (ii) if your account was set to Public (as described in Clause 5.4), any copies of or references to your Content that have been shared or reposted by other users may not be entirely removed. Details of our personal information retention practices are available in our Privacy Policy, found here. Upon account closure or termination, your access to the Service and any associated Content or data will be permanently discontinued.

2.12 Subject to Clause 13, our obligations under these Terms end immediately upon the closure or termination of your account.

3 THE SERVICE

3.1 Without prejudice and subject to our rights under law and/or these Terms, we will endeavour to provide you with access to the Service. The Service may not be available during scheduled or emergency maintenance, which may occur from time to time, with or without prior notice.

3.2 We may, at any time in our sole discretion, modify, suspend, cease to operate, impose or modify charges, restrict or modify access to the Service, temporarily or permanently, in whole or in part, and without notice or liability.

3.3 The Service requires you to download an Android or iOS mobile app from either Google Play (Android) or the App Store (iOS). Internet connectivity is also required to access the Service. The Service is currently designed to operate on Android mobile devices running operating system version 5 or later, or Apple mobile devices running iOS 13.0 or later. You are solely responsible for determining the compatibility of your operating system and mobile device and obtaining the necessary connectivity. We assume no responsibility for the compatibility of your devices and software or connectivity issues outside of our control.

4 ACCESS AND LIMITATIONS

4.1 Access to the Service is limited to individual human users. The use of bots, automated scripts, proxies, or any other non-human or technological means to access or interact with the Service is strictly prohibited. Your access to the Service must comply with these Terms and shall not compromise the security, availability, or integrity of the Service.

4.2 You shall abide strictly by your obligations under these Terms, and in relation to the access to and/or use of the Service, you shall:

4.2.1 comply with all applicable laws and regulations with respect to your activities in connection with your access to and/or use of the Service;

4.2.2 comply with all applicable security or encryption standards, rules, procedures and guidelines; and

4.2.3 provide us with all necessary information as may be required by us in order to deliver the Service.

4.3 You further represent, undertake and warrant that you will not (i) by yourself or with the assistance of a third party, or (ii) help, assist or enable others, to do any of the following:

4.3.1 create an account for, or allow access to the Service or Content to, anyone under eighteen (18) years of age, or of the legal age of majority in your jurisdiction, whichever is higher;

4.3.2 impersonate any third party, or create an account on behalf of a third party without their consent;

4.3.3 copy, modify, distribute, sell or otherwise use the Service beyond what is expressly permitted in these Terms, including modifying, adapting, improving, enhancing, altering, translating or creating derivative works from the Service;

4.3.4 reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of the Service, or decrypt the Service;

4.3.5 use or merge the Service, or any component or element thereof, with other software, databases or services not provided or authorised by us;

4.3.6 develop, distribute, sell, or make commercially available, any part of the Service, or any other functionality capable of being launched from, or otherwise integrated with, the Service;

4.3.7 remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Service;

4.3.8 engage in any disrespectful, inappropriate, unlawful, threatening or harassing activities, conduct, or behaviour, including any such conduct that is detrimental to us or any third party, whilst using the Service;

4.3.9 publish, transmit, post, upload or maintain any Content or material in breach of Clauses 5.10 and 5.12 of these Terms;

4.3.10 create a database by systematically downloading and storing the contents of the Service;

4.3.11 disrupt or interfere, or attempt to disrupt or interfere with, the integrity or performance of the Service, including “flooding” of networks, deliberate attempts to overload a service, attempts to “crash” the Service and taking any action that imposes an unreasonable or disproportionately large load on the Service or the associated infrastructure;

4.3.12 circumvent, or attempt to circumvent, user authentication or security measures of the Service or any user account of any person, including by accessing data and/or information not intended for you, logging into a user account that you are not expressly authorised to access or in a manner which is not authorised by us;

4.3.13 send, or attempt to send, any material or link containing or directing to software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;

4.3.14 use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape”, “data mine”, “crawl” or in any way gather data from the Service or reproduce or circumvent the navigational structure or presentation of the Service;

4.3.15 use the Service in an automated manner, including through bots, scripts or other programmatic means, or engage in excessive or abusive usage patterns (including behaviour resembling spam);

4.3.16 use the Service or any part of the Content for the purposes of training, developing, or improving artificial intelligence systems or machine learning models, whether directly or indirectly, including through data mining, algorithmic analysis, or other automated processing techniques; or

4.3.17 violate or assist in the violation of any applicable laws, rules or regulations in connection with your access to or use of the Service, including using the Service to engage in fraudulent, illegal or suspicious activities and/or transactions, including fraud, money laundering and the financing of terrorism.

5 USER CONTENT AND CONDUCT

5.1 You must comply with our Code of Conduct, found here, which sets out expected standards of behaviour, prohibited conduct, and Content guidelines. The Code of Conduct forms part of these Terms and is legally binding. The Code of Conduct may be updated from time to time in accordance with Clause 1.6.

5.2 You must not engage in any conduct that threatens, harasses, or otherwise endangers the physical safety, mental well-being, or privacy of any other user, or of our staff, contractors, representatives, or affiliates. This includes stalking, intimidation, or the disclosure of personal or identifying information. We reserve the right to take all necessary steps to protect users and staff, including referring matters to law enforcement or pursuing civil remedies where appropriate.

5.3 In the course of using the Service, you may publish, transmit, post, or upload information, text, images, videos or other materials (“Content”). You represent, undertake, and warrant that:

5.3.1 you have the rights, permissions and authority to upload, share or otherwise use any Content you post;

5.3.2 your Content does not infringe the copyright, trademark or intellectual property rights of any third party; and

5.3.3 you are solely responsible for any Content posted under your account, whether by you, an authorised party acting on your behalf, or by an unauthorised third party.

You may delete your Content at any time within the mobile app while you have an active account.

5.4 Upon creation, your account will be set to “Private” by default. Within the mobile app settings, you may choose to change your account setting to “Public” at any time. By setting your account to “Public”, you acknowledge and agree that any Content you post or make available through your account may be visible to all users of the Service and potentially accessible to individuals outside the Service. Public Content may be broadly viewable, discoverable, or shareable, and you may have limited or no control over its further access or use. We do not control and are not responsible for the access, use or dissemination of your Content once it is publicly available. If you do not wish for your Content to be made generally available to other users or the public, please ensure that your account is set to “Private”.

5.5 The mobile app includes a Discover feature that displays Content created by users with “Public” accounts and grouped by predefined interest categories available within the Service (each, an “Interest”). When creating a post, you may select one Interest from the available list to tag your Content. If your account is set to “Public” and you tag your Content with an Interest, that Content may appear in the Discover feature and be viewable by other users. By setting your account to “Public”, you consent to the use and disclosure of your Content tagged with an Interest within the Discover feature.

5.6 The Service allows you to block other users directly within the mobile app. You acknowledge and agree that blocking operates on a best-efforts basis, and we cannot guarantee that you will not see Content from a user you have blocked, or that they will be entirely prevented from viewing your Content if your account is set to “Public”.

5.7 You retain ownership of any Content published from your account. By publishing, transmitting, posting, or uploading any Content from your account to the Service, you grant us a non-exclusive, royalty-free, worldwide licence to use, store, display, reproduce, modify, distribute and analyse your Content for the purposes of operating, improving, developing and promoting the Service. Our use of your Content shall also be subject to our Privacy Policy and your selected privacy settings.

5.8 We disclaim all liability for any Content published, transmitted, posted or uploaded on the Service. Such Content is provided by users, and we provide the platform through which it is made available. We do not guarantee the accuracy, completeness or reliability of any such Content and do not represent or endorse any Content as a recommendation, opinion or advice.

5.9 We do not guarantee that your Content will always be available, accessible or retrievable. You are solely responsible for retaining copies or backups of your Content. We do not provide permanent storage and do not accept any liability for the loss, deletion or unavailability of any Content, whether due to technical limitations, account closure, or any other reason.

Prohibited Content

5.10 You shall not publish, transmit, post, upload or maintain any Content or material that:

5.10.1 violates any applicable laws or regulations in any jurisdiction to which you are subject and/or creates liability on our part. This may include Content involving discrimination, harassment, threats, incitement to violence, terrorism or fraud;

5.10.2 is inappropriate or would reasonably be considered offensive, abusive, harmful, vulgar, obscene, or otherwise objectionable and/or inconsistent with the intended use of the Service. This may include Content involving explicit nudity, violence, hate speech, self-harm, bullying or spam;

5.10.3 violates or infringes on intellectual property, contractual, moral or privacy rights, or other rights belonging to us and/or any third party; or

5.10.4 constitutes Commercial Use.

5.11 We may at any time block, disallow, restrict, or delete any Content that is in breach of these Terms or applicable laws, regulations, guidelines, directives, or pursuant to any order or notice issued by a competent authority. Any deletion is without prejudice to other rights available to us at law, including our right to suspend or terminate an account.

5.12 We maintain a zero-tolerance policy towards any form of child sexual abuse or exploitation. You shall not publish, transmit, post, or upload, or otherwise make available any Content that depicts, promotes or facilitates the sexual abuse or exploitation of children, including any material that may be deemed Child Sexual Abuse Material (CSAM) under applicable laws. We report all violations (apparent or otherwise) to the relevant authorities and will cooperate fully with law enforcement investigations.

Content Moderation

5.13 We reserve the right, but are under no obligation, to actively moderate the Service, or to pre-screen, review, monitor, edit, block, disallow, restrict, or delete any Content. Unless the Content is unlawful, all decisions regarding appropriateness are guided by a peer-governed community enforcement model, whereby users may report Content which violates these Terms. Action may be taken based on such reports, including the removal of Content or the suspension or termination of accounts.

5.14 You may report any Content and/or accounts which violate these Terms or applicable laws (“Infringing Content”) within the mobile app or by contacting us at report@r‑eset.com. Please ensure that your report includes the following information:

5.14.1 a link or screenshot of the Infringing Content;

5.14.2 the R‑ESET username that posted the Infringing Content;

5.14.3 the time and date the Infringing Content was created; and

5.14.4 the nature of the violation.

5.15 If you believe your intellectual property has been used on the Service without your permission, or has otherwise been infringed by third parties, you may submit a complaint to copyright@r‑eset.com. Please ensure that your complaint includes the following information:

5.15.1 your contact details;

5.15.2 a description of your intellectual property and how it is being used, including a link or screenshot of the Content, the R‑ESET username that posted the Content, the time and date the Content was created; and

5.15.3 evidence of your ownership of the intellectual property or authorisation to act on behalf of the owner of the intellectual property.

5.16 We are under no obligation with respect to any reports and complaints made to us. We may, at our sole and absolute discretion, investigate and take such steps that we deem appropriate and reasonable in respect of such reports and complaints.

6 FEES

6.1 To register for an account, you will need to pay a one-time fee for processing and completing your registration and creating your R‑ESET account (the “Account Registration Fee”), in the currency and amount specified during registration. The Account Registration Fee is not a charge for continued access to the Service.

6.2 As of the effective date of these Terms, the applicable Account Registration Fee is a one-time payment of US$5.00. We reserve the right to revise our charges or impose new or additional fees for the use of the Service at any time, and at our sole discretion.

6.3 Payment of the Account Registration Fee shall be made through our designated third-party payment service provider and will be subject to that third-party’s terms and conditions.

6.4 You acknowledge and agree that:

6.4.1 the Account Registration Fee is final and non-refundable once the account-registration service has been fully performed, including where you are unable to access the Service (for any reason whatsoever), or upon the closure, suspension, or termination of your account, except where specifically mandated by applicable consumer protection laws in your jurisdiction;

6.4.2 if you are a consumer based in a jurisdiction that recognises a statutory right to cancel or withdraw, you expressly request that we begin the account-registration service immediately upon successful payment. You acknowledge that, once your registration has been completed and your account has been created, the account-registration service will have been fully performed and you will lose your statutory right to cancel that service, to the extent permitted by applicable law;

6.4.3 we are not responsible for any delay, failure or error caused by third-party payment processors. Any disputes regarding payments must be resolved directly with the third-party payment processor, subject to their terms and conditions;

6.4.4 you are solely responsible for all applicable taxes, foreign exchange costs, transaction fees, or any other additional expenses incurred in paying the Account Registration Fee; and

6.4.5 you will not initiate chargebacks or payment disputes over any fees or payments paid to us under these Terms.

7 INTELLECTUAL PROPERTY

7.1 The Service and its contents, including trademarks, service marks, logos, domain names, trade names, designs, source and object codes, pages, documents and online graphics, audio and video, as well as the format, directories, queries, algorithms, structure and organisation of the Service, and all proprietary and intellectual property rights associated therewith, whether registered or not, are, and shall remain at all times, our exclusive property and you shall have no right or interest therein.

7.2 We retain all rights in the Service and reserve all rights not expressly granted to you. You acknowledge that you have no right, title or interest in or to the Service, its contents, and all proprietary and intellectual property rights associated therewith, and you agree not to challenge the validity of our ownership of or rights to the same. You shall not reproduce, republish, transmit, distribute or otherwise exploit any content of the Service in any way without our prior express consent, which may be withheld for any or no reason.

8 THIRD PARTIES

8.1 You will not establish links to us or the Service without our prior written consent. We are under no obligation to establish reciprocal links with any third party.

8.2 The Service may contain integrations with and/or hyperlinks to other third party materials, content, services, websites and/or platforms which are neither maintained nor controlled by us. References to any products or services of any third parties do not constitute or imply our endorsement, sponsorship or recommendation. We are not responsible for any third party. Use of any third-party websites and content is entirely at your own risk. We are not responsible and disclaim all liability for:

8.2.1 any third party materials, content, services, websites and/or platforms;

8.2.2 any act or omission of these third parties; and

8.2.3 any dealings between you and these third parties, whether or not such dealings have been performed or facilitated through the Service.

9 DISCLAIMER ON WARRANTIES

9.1 The Service is provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied or statutory. You acknowledge, agree, and accept that you access and use the Service at your own risk.

9.2 To the maximum extent permitted by applicable law, we make no guarantee, representation or warranty of any kind, whether express or implied:

9.2.1 regarding the timeliness, reliability, accuracy, completeness, accessibility, merchantability, quality, fitness for a particular purpose, operation or usefulness of any portion of the Service or the results of its use;

9.2.2 regarding the Content published, transmitted, posted, or uploaded on the Service, in accordance with Clause 5.8;

9.2.3 that the Service and/or your use of the Service will not infringe the intellectual property or other proprietary rights of any third party;

9.2.4 that the Service will be error-free, continuously available or uninterrupted in operation, unhackable, uncompromisable, free from or not susceptible to any cybersecurity or data breach (inadvertently or intentionally through interference or interception by third parties), or free of bugs, computer viruses, unauthorised software, or other harmful codes or components not specifically mentioned herein;

9.2.5 that the Service will operate or function properly on your devices or operating systems;

9.2.6 that the Service will not cause any damage, including loss of data, to your devices or operating systems;

9.2.7 that the Service will not be affected by maintenance, updates, user activity levels, network conditions and/or other factors beyond our control;

9.2.8 that defects (technical or otherwise) of the Service will be identified or resolved;

9.2.9 that there will be no unauthorised access and/or use of your account; and/or

9.2.10 regarding the identity, legitimacy, credentials, qualifications, or affiliations of any user or account holder, including business account holders, or the authenticity of any Content, claim, or representation made by them.

10 LIMITATION OF LIABILITY

10.1 You waive all direct, consequential, incidental, special or indirect damages against us.

10.2 To the maximum extent permitted by applicable law, we shall not be liable for any damage or loss of any kind, including direct, consequential, incidental, special, indirect, exemplary or punitive damages, loss of data, loss of business, loss of profits or goodwill, interruption of business, costs, expenses or claims of any nature whatsoever, whether arising in contract, negligence, tort, strict liability or otherwise, and whether foreseeable or not, in connection with:

10.2.1 your use of, access to or reliance on the Service;

10.2.2 the performance of the Service or any delay or failure thereof;

10.2.3 the loss of availability, access, or retrievability of any Content, including where such Content has been permanently deleted or removed from the Service;

10.2.4 any access to and/or use of your account, including any Content submitted, published or uploaded through your account, whether by you, an authorised party acting on your behalf, or by an unauthorised third party;

10.2.5 the security, authenticity, integrity or confidentiality of any activities or communications made through the Service;

10.2.6 any restriction, suspension or termination of your access to the Service; and/or

10.2.7 any Content posted or actions taken by other users and/or third parties.

10.3 Notwithstanding Clauses 10.1 and 10.2 above, if we are found liable to you for any reason, whether in contract, strict liability, or tort or under any legal or equitable theory of liability, our total liability to you shall not exceed the amount of your most recent, non-accumulated payment that has been successfully received and cleared by us through our payment providers. This excludes any payments that are pending, disputed, refunded, reversed, or otherwise unsettled.

11 INDEMNITY

11.1 You agree to fully indemnify us (including our related corporations, affiliates, officers, directors, employees, agents and contractors) in respect of any and all claims, losses, damages, expenses (including legal costs on a full indemnity basis), liabilities (whether criminal or civil) and costs of settlement suffered or incurred by us or asserted against us in respect of:

11.1.1 your use of and/or access to the Service;

11.1.2 your Content and/or third party content;

11.1.3 your breach of these Terms;

11.1.4 your violation of any law or regulation;

11.1.5 your violation of the rights of any third party;

11.1.6 any disputes between you and a third party;

11.1.7 our reliance on any information, data or records you provide; and/or

11.1.8 any of your acts, omissions or defaults which compromise the security or integrity of the Service.

11.2 You will cooperate as fully as required by us in the defence of any claim arising out of or in any way connected with any of the above.

12 PRIVACY POLICY

12.1 Your personal information may be collected, used and/or disclosed by us when you access and use the Service. You consent to our collection, use and disclosure of your personal information in accordance with our Privacy Policy found here.

13 SURVIVAL

13.1 Clauses 5, 7, 10, 11, 13, 14, 17, and all other Clauses of these Terms so intended to survive after the termination of your use and/or access to the Service shall survive such termination and remain in full force and effect.

14 DISPUTE RESOLUTION AND GOVERNING LAW

How we will handle disputes

14.1 In the case of a dispute, you agree to contact us first and attempt to resolve the dispute in good faith. If you have any dispute or complaint in relation to the Service or these Terms, please contact us at resolution@r‑eset.com, describing the nature of the issue and the relief sought, and including relevant supporting evidence.

14.2 If a dispute cannot be resolved under Clause 14.1, any dispute arising out of or in connection with these Terms (including any question regarding its existence, validity or termination), the Service and/or your access to or use of the Service shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which SIAC Rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator who shall be appointed in accordance with the SIAC Rules. The language of the arbitration shall be English.

14.3 For the avoidance of doubt, nothing in Clause 14.2 shall prevent us from seeking urgent equitable relief before any appropriate court, in particular, for breaches or potential breaches of intellectual property rights or confidentiality, which entitle us to seek injunctive and/or other appropriate relief, and you hereby irrevocably consent to the exclusive jurisdiction of such court. Nothing in this clause limits our ability to take appropriate legal action, including seeking sanctions, recovery of legal costs, or damages against any party who misuses the dispute-resolution process, such as by bringing repetitive, meritless, bad-faith, or otherwise abusive claims.

14.4 All claims against us must be brought on an individual basis. You waive any right to participate in class actions, collective lawsuits or representative proceedings against us, except where such waiver is prohibited by applicable law in your country of residence.

Limitation period

14.5 Any claim by you arising out of or in connection with these Terms must be brought within twelve (12) months from the date the cause of action arose. You agree that this limitation period shall override any statutory limitation period to the extent permitted by applicable law. This clause shall not apply to claims arising from fraud, gross negligence, or wilful misconduct.

Governing law

14.6 Use of the Service and these Terms are governed by the laws of the Republic of Singapore, without reference to conflict of laws rules. If arbitration under Clause 14.2 is found to be unenforceable in your jurisdiction, you agree that the courts of Singapore shall have exclusive jurisdiction to resolve the dispute, and you irrevocably waive any objection to Singapore as the forum for dispute resolution, to the extent permitted by applicable law. For the avoidance of doubt, nothing in this clause limits our rights to commence or pursue legal or equitable proceedings, or to seek interim, injunctive, or other relief, in any jurisdiction or forum we consider appropriate, including where necessary to protect our rights, data, intellectual property, users, or staff.

15 FORCE MAJEURE

15.1 We shall not be liable for any failure or delay in performance, or for any suspension or discontinuation of the Service, whether temporary or permanent, due to circumstances beyond our reasonable control. These include acts of God, natural disasters, war, terrorism, cyberattacks, government actions, regulatory changes (including restrictions on access to platforms or services) or technical failures.

16 SUGGESTIONS, COMMENTS AND FEEDBACK

16.1 You may provide us with your feedback, questions, comments and/or suggestions by sending them to feedback@r‑eset.com.

16.2 Any communication you may provide to us under Clause 16.1 shall be deemed non-confidential and non-proprietary. We have no obligation with respect to such communications and shall be free to reproduce, use, disclose and distribute the information to others without limitation, including using the content of such communications in any way and for any purpose, including any ideas, know-how, techniques or concepts disclosed therein.

17 MISCELLANEOUS

17.1 You may not assign your rights or obligations under these Terms. We may assign or novate our rights or obligations under these Terms to any third party at any time without your consent or notice to you.

17.2 The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the provisions herein. The words “include”, “includes” or “including” used in these Terms will be deemed to be followed by the words “without limitation”.

17.3 If any provision herein is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from and will not affect the validity and enforceability of the remaining provisions. These current and updated Terms constitute the entire agreement between you and us relating to the Service and supersede any and all prior or contemporaneous written or oral representations (including any information found on the Service). Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any provisions contained herein.